Last Updated: March 8, 2024
We gather the personal details you provide when purchasing our products or browsing our website. The kinds of information we might gather encompass:
Information Sourced from Other Channels:
We may obtain personal data about you from third-party sources, including other consumers (e.g., referrals).
Information Categories We May Collect:
We may collect:
Data Retention Periods:
We do not retain data longer than necessary for the purposes outlined in this policy. Typically, we adhere to the following guidelines:
Type of Data Retention Period
Data collected during website usage (e.g., Email, Online Identifiers, Biometric Information, Location Information, Physical and Audio Data, Age, Sex, Gender Identity) We delete or anonymize this data within 5 years of collection. Data related to product orders (e.g., Name, Email, Address, Internet Activity, Purchases, Credit/Debit Card Numbers) We retain this personal information for as long as necessary to fulfill our contract with you, plus 7 years from your last purchase. Additionally, we may retain data beyond this timeframe in anonymized form. Customer support and inquiry data (e.g., Name, Email, Address, Phone Number, Purchases) We retain customer feedback and service correspondence for up to 2 years to aid in addressing inquiries or complaints. We may keep data beyond this period in anonymized form. Promotional and marketing communication data (e.g., Name, Email, Internet Activity, Purchases, Biometric Information, Inferences) If you've opted to receive promotional communications, we'll retain your data until you opt out or request deletion. We may also keep data beyond this timeframe in anonymized form. Additionally, we'll keep a record of opt-outs to prevent future communications.
Reasons for Processing Your Information:
We process personal information for the following business and commercial purposes:
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category | Categories of Service Providers | Categories of Third Parties |
---|---|---|
Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Internet Activity | Collaboration & Productivity Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, and Professional Services |
Commercial Information | Customer Support Tools, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional Services, and Sales & Marketing Tools |
Financial Information | Customer Support Tools, IT Infrastructure Services, Payment | Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional |
Biometric Information | Business Operations Tool, Collaboration & Productivity Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Location Information | Commerce Software Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Cybersecurity Providers and Sales & Marketing Tools |
Physical and Audio Data | Business Operations Tool, Collaboration & Productivity Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services and Professional Services |
Protected Classifications and Other Personal Characteristics | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Inferences from Other Data | Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Cybersecurity Providers |
Some states have an active data privacy law.
This section provides additional information for California residents under the California Consumer Privacy Act (CCPA). The terms used in this section have the same meaning as in the CCPA. This section does not apply to information that is not considered "personal information," such as anonymous, deidentified, or aggregated information, nor does it apply to publicly available information as defined in the CCPA.
To the extent we process deidentified personal information, we will make no attempt to reidentify such data.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals).
The categories of information we may collect include:
Other consumers (e.g., referrals)
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.
Type of Data | Retention Period |
---|---|
Cookies and online data we collect while you use our website, including Email address, Online Identifiers, Sleep, health, or exercise data, Precise geolocation, Physical characteristics or descriptions, Age, Sex, gender, or gender identity | We delete or anonymize data concerning your use of our website within 5 years of collecting it. |
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Internet Activity, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us.We may keep data beyond this period in anonymized form. |
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Internet Activity, Purchases, Sleep, health, or exercise data, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
We process personal information for the following business and commercial purposes:
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category | Categories of Service Providers | Categories of Third Parties |
---|---|---|
Personal Identifiers | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Internet Activity | Collaboration & Productivity Tools, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, and Professional Services |
Commercial Information | Customer Support Tools, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools | Ad Networks, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional Services, and Sales & Marketing Tools |
Financial Information | Customer Support Tools, IT Infrastructure Services, Payment | Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional |
Biometric Information | Business Operations Tool, Collaboration & Productivity Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Location Information | Commerce Software Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Cybersecurity Providers and Sales & Marketing Tools |
Physical and Audio Data | Business Operations Tool, Collaboration & Productivity Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services and Professional Services |
Protected Classifications and Other Personal Characteristics | Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | IT Infrastructure Services, Professional Services, and Sales & Marketing Tools |
Inferences from Other Data | Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools | Cybersecurity Providers |
We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
We "sell" personal data to third parties, as that term is defined in the CCPA.
You may opt out of these data practices by emailing privacy@veetrim.com
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC.
Your privacy rights under the CCPA are described below. Make a Privacy Request by emailing us at privacy@veetrim.com
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
You have the right to opt-out of any selling and sharing of your personal information.
You may exercise your right to opt out by emailing privacy@veetrim.com.
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
We do not use sensitive personal information in a manner that creates a Right to Limit.
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA request.
A California resident's authorized agent may submit a rights request under the CCPA by emailing us at privacy@veetrim.com.
Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.If you have trouble accessing this notice, please contact us at privacy@veetrim.com.
If you have any privacy-related questions or have trouble accessing this notice, please email privacy@veetrim.com.
This section provides additional information for Colorado residents under the Colorado Privacy Act (CPA). The terms used in this section have the same meaning as in the CPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CPA.
We "sell" personal data to third parties, as that term is defined in the CPA.
We process personal data for purposes of targeted advertising (as defined in the CPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
You may opt-out of these data practices by emailing privacy@veetrim.com.
The CPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.
Your CPA rights are described below. Make a privacy request by emailing privacy@veetrim.com.
You have the right to confirm whether we are processing personal data about you and to access such data. You have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
You have the right to request that we delete any personal data we have obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:
Any personal data retained for these purposes will not be processed for other purposes.
If you exercise your CPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.
You may exercise your right to opt-out by emailing privacy@veetrim.com.
Authorized Agents. You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent’s authority to act on your behalf.
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.
If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, respond to the decision sent by privacy@veetrim.com or start a new thread asking for an appeal by sending an email to privacy@veetrim.com.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Colorado Attorney General’s Office.
This section provides additional information for Connecticut residents under the Connecticut Data Privacy Act (CTDPA). The terms used in this section have the same meaning as in the CTDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the CTDPA.
If you have any questions or wish to contact us regarding this privacy notice, please send an email to support@veetrim.com
We "sell" personal data to third parties, as that term is defined in the CTDPA.
We process personal data for purposes of targeted advertising (as defined in the CTDPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
To opt-out of these data practices, please email privacy@veetrim.com
The CTDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.
Your CTDPA rights are described below. To make a Privacy Request, please email privacy@veetrim.com.
You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.
If you make an Access Request more than twice in a 12-month period, we may require you to pay a small fee for this service.
You have the right to request that we delete any personal data provided by or obtained about you. We will permanently delete any such personal data from our records and direct our processors to do the same. However, we may retain your personal data if it is necessary for certain purposes, including the following:
Any personal data retained for these purposes will not be processed for other purposes.
If you exercise your CTDPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
You have the right to opt-out of any selling of your personal data, processing of your personal data for purposes of targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects for you.
To exercise your right to opt-out, please email privacy@veetrim.com
Authorized Agents. You may authorize an agent to submit a Request to Opt-Out on your behalf, including through a technology such as a web link, browser setting, or global device setting. We will comply with such requests if we are able to authenticate your identity and the agent’s authority to act on your behalf.
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request. Authentication is not required for a Request to Opt-Out, but we may deny the request if we have a good faith, reasonable, and documented belief that the request is fraudulent.
If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Connecticut Attorney General’s Office.
This section provides additional information for Utah residents under the Utah Consumer Privacy Act (UTCPA). The terms used in this section have the same meaning as in the UTCPA. This section does not apply to information that is not considered "personal data," such as deidentified, aggregated, or publicly available information as defined in the UTCPA.
We process personal data for purposes of targeted advertising (as defined in the UTCPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
To opt-out of these data practices, please email privacy@veetrim.com.
We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in UTCPA.
Your UTCPA rights are described below. To make a Privacy Request, please email privacy@veetrim.com.
You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.
If you make an Access Request more than once in a 12-month period, or the request is manifestly unfounded or excessive, or it is part of an organized effort to harass, disrupt, or place undue burden on our business, we may require you to pay a small fee for this service.
You have the right to request that we delete any personal data you have provided to us. Subject to certain limitations, we will permanently delete any such personal data from our records and direct our processors to do the same.
If you exercise your UTCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
We do not sell your personal data, as defined by the UTCPA.
Targeted Advertising:To opt-out of these data practices, please email privacy@veetrim.com
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Utah Division of Consumer Protection.
This section provides additional information for Virginia residents under the Virginia Consumer Data Protection Act (VCDPA). The terms used in this section have the same meaning as in the VCDPA. This section does not apply to information that is not considered "personal data," such as deidentified or publicly available information as defined in the VCDPA.
We process personal data for purposes of targeted advertising (as defined in the VCDPA), including: Commercial Information, Internet Activity, and Personal Identifiers. This allows us to show you ads that are more relevant to you.
To opt-out of these data practices, please email privacy@veetrim.com
We do not receive monetary consideration in exchange for your data and therefore do not "sell" your data as defined in VCDPA.
The VCDPA gives consumers the right to opt out of automated profiling that produces legal or similarly significant effects, such as approval for a loan, employment, or insurance.
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.
Your VCDPA rights are described below. To make a Privacy Request, please email privacy@veetrim.com.
You have the right to confirm whether we are processing personal data about you and to access such data. Where processing is carried out by automated means, you have a right to receive a copy of your personal data in a portable and readily usable format that allows you to transmit your data to another controller.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
You have the right to request that we delete any personal data provided by or obtained about you. Subject to certain limitations, we will permanently delete any such personal data from our records and direct our processors to do the same.
If you exercise your VCDPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
We do not sell your personal data, as defined by the VCDPA.
Targeted Advertising:To exercise your right to opt-out,, please email privacy@veetrim.com
We do not profile consumers in furtherance of decisions that produce legal or similarly significant effects.
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.
If we decline to take action in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit a request for appeal, respond to the decision sent by privacy@veetrim.com or start a new thread asking for an appeal by sending an email to privacy@veetrim.com.
If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Virginia Attorney General’s Office.
You can make a Privacy Request or exercise your Right to Opt-Out by sending an email to privacy@veetrim.com.